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Shipping

Shipping From:  United States

Shipping Method

• USPS
• DHL
• FedEx - Ground delivery
• UPS Ground

Ship-to Country/Region

United States(the 48 States) excludes Alaska and Hawaii.

Shipping Cost

$0 - $44.95 = $4.95
$45 - $74.99 = $9.95
$75+ = Free Shipping

Estimated Delivery Time

4-8 business days (1-3 days processing time)

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at islandergeneralstore@gmail.com. Please note that returns will need to be sent to the following address: 12 Parma, Irvine California 92602, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at islandergeneralstore@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at islandergeneralstore@gmail.com.

1. What's your return policy?
We have a 30-day return policy. If you're not satisfied with your purchase, you can return your item within 30 days of receiving it.

2. How do I return an item?
To initiate a return, contact us at islandergeneralstore@gmail.com. Remember to include your receipt or proof of purchase. Send your returns to: 12 Parma, Irvine California 92602, United States. Kindly wait for a return acceptance before sending any items back.

3. What conditions should the item meet for a successful return?
The item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging.

4. What if my item is damaged or defective?
Upon receiving your order, inspect it. If the item is defective, damaged, or if you've received the wrong item, contact us immediately. We'll address the issue promptly.

5. Are there items that can't be returned?
Yes, we don't accept returns for perishable goods like food, flowers, or plants. Custom or personalized products, beauty products, hazardous materials, flammable liquids, or gases are also non-returnable. Sale items and gift cards are final and cannot be returned. If unsure, feel free to ask.

6. How do refunds work?
Once we receive and inspect your return, we'll notify you about the status of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Note: Banks or credit card companies might take a bit longer to process and post the refund.

7. It's been more than 15 business days since my return was approved, but I haven't received my refund. What should I do?
In such cases, please contact us at islandergeneralstore@gmail.com, and we'll assist you further.

8.) Do you ship to Alaska?
Please note that currently, we do not ship to Alaska and Hawaii. If you're from these states and have placed an order, please contact us for further assistance.

For any other inquiries or concerns, don't hesitate to reach out to us at islandergeneralstore@gmail.com.