FAQ
- What's your return policy?
We have a 30-day return policy. If you're not satisfied with your purchase, you can return your item within 30 days of receiving it.
- How do I return an item?
To initiate a return, contact us at islandergeneralstore@gmail.com. Remember to include your receipt or proof of purchase. Send your returns to: 12 Parma, Irvine California 92602, United States. Kindly wait for a return acceptance before sending any items back.
- What conditions should the item meet for a successful return?
The item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging.
- What if my item is damaged or defective?
Upon receiving your order, inspect it. If the item is defective, damaged, or if you've received the wrong item, contact us immediately. We'll address the issue promptly.
- Are there items that can't be returned?
Yes, we don't accept returns for perishable goods like food, flowers, or plants. Custom or personalized products, beauty products, hazardous materials, flammable liquids, or gases are also non-returnable. Sale items and gift cards are final and cannot be returned. If unsure, feel free to ask.
- How do refunds work?
Once we receive and inspect your return, we'll notify you about the status of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Note: Banks or credit card companies might take a bit longer to process and post the refund.
- It's been more than 15 business days since my return was approved, but I haven't received my refund. What should I do?
In such cases, please contact us at islandergeneralstore@gmail.com, and we'll assist you further.
8.) Do you ship to Alaska?
Please note that currently, we do not ship to Alaska and Hawaii. If you're from these states and have placed an order, please contact us for further assistance.
For any other inquiries or concerns, don't hesitate to reach out to us at islandergeneralstore@gmail.com.